Privacy Policy

Acoufin Pty Ltd (ABN 99 703 374 672) is committed to protecting the privacy of our clients, website visitors and business partners. This Privacy Policy explains how we handle personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of personal information:

• Your name, email address and other contact details you provide when you contact us or request a quote;
• Information about your business and the services you enquire about;
• Records of correspondence between you and our team;
• Technical information such as your browser type and the pages you visit on our website.

2. How We Collect Information

We collect personal information directly from you when you submit an enquiry, request a quote, or communicate with us by email or through our website. We may also collect limited technical information automatically when you browse our website.

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and provide requested quotes;
• Deliver our professional business and consulting services;
• Manage our client relationships and maintain business records;
• Improve our website and service offerings;
• Comply with our legal and regulatory obligations.

4. Disclosure of Information

We do not sell or rent your personal information. We may disclose personal information only where necessary to:

• Service providers who assist us in operating our business, such as IT and administrative support, who are bound by confidentiality obligations;
• Professional advisers such as accountants or lawyers where reasonably required;
• Government agencies or regulators where required or authorised by law.

5. Data Security

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes appropriate technical and organisational safeguards. While we take care to secure your information, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

6. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete or misleading. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

7. Cookies and Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and understand how the site is used. You can adjust your browser settings to refuse cookies, although some features of the site may not function fully as a result.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies before providing any personal information.

9. Overseas Disclosure

Where possible, we store and process personal information within Australia. If we engage service providers located overseas, we will take reasonable steps to ensure they comply with the Australian Privacy Principles.

10. Complaints and Enquiries

If you have any questions about this Privacy Policy, or if you wish to make a complaint about how we have handled your personal information, please contact us at ceo@acoufin.online. We take privacy complaints seriously and will investigate and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. We encourage you to review it periodically.

Last updated: January 2025